If the movers are not able to park the van close to your home entrance, you may be charged for a “long carry.” In other instances, because of low hanging tree branches or narrow streets, the van is not able to come within a distance normal for carrying goods to or from the van. When this happens, a “shuttle service” may be required. Shuttle services involve loading or unloading your goods into a smaller vehicle and then transporting them to or from your home. This service requires an additional charge. Your move consultant will be able to explain all of these services and charges to you, if they apply.