During your in-home survey, your Move Consultant will estimate the size of your shipment based on the items in your home. A weight challenge occurs when the driver believes there is more in the shipment, than what the sales person originally estimated.
On loading day, the driver will either confirm that nothing has been added to inventory or the number of items included has increased since the original survey. If additional items have been added by the customer, the Driver will contact the Sales person for a “weight challenge” to make changes to the paperwork before loading the shipment onto the truck. Since the Driver has to transport the added weight, a new estimate must be made and new paperwork must be signed by all parties involved. In short, it is better to let the sales person know several days prior to loading if additional items have been added to your move.