Your moving company will order a shuttle service when the moving van does not have direct access to your home. A shuttle is a smaller vehicle, such as a bobtail or straight truck. Your moving company will hire a “shuttle” to transport your goods a short distance to the larger moving van. Shuttle services are often recommended in the following situations: tight turns, narrow driveways, low hanging trees, and when parking the moving van at residence is impossible. Shuttle services are priced in advance.
For interstate moves, your Move Consultant will include it in your initial moving estimate. If the driver determines that the shuttle service used at origin for an interstate move, is also needed at destination, there is no additional cost to the customer. However, on local or intrastate moves, an extra shuttle at destination is an additional cost to the customer.