Residential Moving Q&As

When should I file a claim for lost or damaged goods?

When should I file a claim for lost or damaged goods?

You should take the following steps to file a claim with your moving company for lost or damaged goods. Upon delivery, double check that you’ve received every item listed on the inventory sheet. Notify the driver of any damages to the boxes, or stand-alone items, before he leaves. When you are certain that you’re missing […]

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What is a Full Service Container?

What is a Full Service Container?

Full service containers are recommended to customers who are moving 5,000 pound shipments or less. They are affordable alternatives for apartment dwellers and small home owners. It’s a convenient option for customers who are remodeling, de-cluttering or require flexibility in moving. We can offer more flexibility in delivery dates of containers as we work with […]

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How do Full Packing and Partial Packing services differ?

How do Full Packing and Partial Packing services differ?

Labeling Boxes Packing Service

With a professional moving company, you have the option of doing some or all of the packing yourself. You can choose between hiring a Full Packing service or Partial Packing service. It is strongly recommended, that you let a professional packing crew handle your fragile and more valuable items. Furniture and major appliances will be […]

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What is the Shuttle Service charge on my moving estimate?

What is the Shuttle Service charge on my moving estimate?

Shuttle Service Loading the Van

Your moving company will order a shuttle service when the moving van does not have direct access to your home. A shuttle is a smaller vehicle, such as a bobtail or straight truck. Your moving company will hire a “shuttle” to transport your goods a short distance to the larger moving van. Shuttle services are […]

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How will the movers schedule my delivery date?

How will the movers schedule my delivery date?

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Your delivery date will depend on the time of year, the size of your shipment, and the distance your shipment is traveling. Your Moving Consultant will give you a delivery “window” or “spread” based on the drivers’ loading and unloading schedule. Our drivers’ loading and unloading schedules are set according to the origin and destination […]

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Do the items in my dresser drawers need to be packed?

Do the items in my dresser drawers need to be packed?

Packing_Bedroom

Items such as clothing, linens and towels can be stored in your dresser drawers. More fragile items should be removed from your dresser drawers, completely. Such items should be packed properly by the moving company and any valuable items should be transported by you. In the event that your belongings are bound for storage, then […]

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